This dataset provides monthly measures for on-time running, service cancellations, customer complaints, and customer experience metrics across all Greater Sydney Bus Contract (GSBC) and Outer Sydney Metropolitan Bus Contract (OSMBSC) contracts. __Data Description :__ __Monthly % Bus Service Cancellations :__ Percentage of timetabled services that were cancelled at the First Transit Stop of a trip. __Monthly % Bus Service Untracked Trips :__ Percentage of timetabled services that were not tracked in real time at the First Transit Stop of a trip. __Monthly Bus Driver Vacancies :__ Number of driver vacancies. __Monthly Bus Related Complaints :__ The level of bus related customer complaints per 100,000 boardings. Please click the following [link](https://opendata.transport.nsw.gov.au/data/dataset/tfnsw-passenger-travel-performance-reports/resource/28bf8805-43b5-4763-a0ad-1f51c3fc4950) to view __Individual__ Sydney Metro and Outer Metro Bus Service Contract __operators__ on time running results.